All art packs are currently being packed and shipped.

Q: I ordered in December 2020 and I have not received my pack yet?

A: Packs from December are still being packed. Due to large amount of orders. Christmas closures, Our annual leave and Covid 19 restrictions in QLD where our supplier is located, there have been delays.

Rest assured your order is currently on the way.

Q: I ordered in January 2021, when will I get my order

A: Orders are being processed and shipped 14 days from 18th January 2021 when we arrived back from annual leave. All other orders will be dispatched within 10-14 days of placing order

Q: I am not happy with the pack I ordered.

A: We only order limited stocks of each pack. Please choose carefully. We do not exchanged on pre ordered packs.

Q: I forgot to use my coupon code (ck2021) for this year and got charged for my order?

A: No problems, just email us on art@sharonveness.com.au and we will arrange a refund to you in the form that you paid.

Q: Do you accept Active Kids Vouchers?

A: No. We only accept Creative Kids Vouchers.

Q: How do I get a Creative Kids Voucher?

A: Apply to Service NSW for your voucher. You are entitled to one voucher per year for $100.

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